Delivery
At Rucely, we believe in fast and reliable delivery, so you can enjoy your purchases as soon as possible.
Enjoy FREE shipping on all orders, with a guaranteed delivery window of just 2 to 4 days across the UAE! Whether you’re ordering from the city or the desert, we’ve got you covered.
Hassle-Free Delivery
✔️ Fast & reliable service
✔️ No hidden fees – Free shipping always
✔️ Real-time tracking to follow your order
Order today and get your items delivered straight to your door in no time!
Return or Exchange
At Rucely, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we've made returns and exchanges simple!
Return/Exchange Guidelines:
- You have 7 days from the date of delivery to request a return or exchange.
- The item must be unused, undamaged, and in its original packaging with tags still attached.
- Certain items, such as personal care and intimate products, may not be eligible for returns or exchanges due to hygiene reasons.
- Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
How to Return or Exchange:
- Contact our customer service team at support@rucely.com to initiate your return or exchange.
- Our team will guide you through the process and provide you with return instructions.
- Once your item is received and inspected, we will process your refund or exchange promptly.
Note: Refunds will be issued to your original payment method, and exchanges will be sent out as soon as the returned item is processed.
Your satisfaction is our priority! If you have any questions or need assistance, don’t hesitate to reach out.