Terms & Conditions

These Terms & Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Rucely ("we," "us," or "our") concerning your access to and use of the Rucely website, including any related mobile website, mobile application, or other media connected to the website (collectively, the "Site" ). By accessing or using the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. IF YOU DO NOT AGREE WITH THESE TERMS & CONDITIONS, YOU MUST NOT USE THE SITE OR ITS SERVICES. CHANGES TO THESE TERMS We reserve the right to update, change, or modify these Terms & Conditions at any time and for any reason. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these Terms & Conditions periodically. Your continued use of the Site after changes have been posted means that you accept and agree to the revised Terms & Conditions. SITE USE The information and services provided through the Site are intended for users who are legally permitted to access and use online shopping services in their respective jurisdiction. Users accessing the Site from locations outside the United Arab Emirates are responsible for ensuring that their use of the Site complies with all applicable local laws and regulations. INTELLECTUAL PROPERTY RIGHTS Unless otherwise stated, all content available on the Site, including but not limited to text, images, photographs, graphics, logos, trademarks, designs, software, databases, functionality, and other materials , is owned by or licensed to Rucely and is protected by applicable intellectual property laws. You may access and use the Site and its content for your personal, non-commercial shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, license, or commercially exploit any content from the Site without our prior written permission. USER REPRESENTATIONS By using the Site, you represent and agree that: • The information you provide to us is accurate, complete, and up to date. • You have the legal capacity to enter into these Terms & Conditions. • You will use the Site only for lawful purposes. • You will not use automated systems, bots, scripts, or similar methods to access or interact with the Site without authorization. • Your use of the Site will not violate any applicable law or regulation. • You will not attempt to interfere with or compromise the security or proper functioning of the Site. If any information you provide is inaccurate, incomplete, or misleading, we reserve the right to suspend or terminate your account or refuse current or future use of the Site. USER REGISTRATION Certain features of the Site may require you to create an account. You are responsible for keeping your account information and password confidential and for all activity conducted through your account. You agree to provide accurate information and to update it when necessary. We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are used for unauthorized or fraudulent activities. PRODUCTS We make reasonable efforts to ensure that product descriptions, images, colors, specifications, sizes, and other product information displayed on the Site are accurate. However, the actual appearance of products may vary depending on your device or screen settings. All products are subject to availability , and we cannot guarantee that a particular product will remain in stock. We reserve the right to discontinue products, modify product information, or change product prices at any time without prior notice. PURCHASES AND PAYMENT We currently accept: • Cash on Delivery (COD) When placing an order, you agree to provide accurate and complete information, including your name, phone number, shipping address, and other information required to process and deliver your order. You agree to pay the total amount shown at checkout, including any applicable delivery or shipping charges. We reserve the right to correct pricing, product, or order-related errors, even after an order has been submitted. ORDER ACCEPTANCE AND CANCELLATION Submitting an order through the Site does not necessarily mean that the order has been accepted. We reserve the right to accept, reject, or cancel any order at our discretion, including in cases involving: • Product availability issues. • Incorrect pricing or product information. • Incorrect or incomplete customer information. • Suspected fraudulent or unauthorized activity. • Duplicate or unusually large orders. • Delivery restrictions or serviceability issues. If an order is cancelled after confirmation, we will notify you where reasonably possible. RETURN & REFUND POLICY Please review our Return & Refund Policy before making a purchase. By placing an order through the Site, you acknowledge that returns, exchanges, refunds, and cancellations are subject to the conditions specified in our applicable Return & Refund Policy. REVIEWS AND CUSTOMER CONTENT If the Site allows you to submit reviews, ratings, comments, photographs, or other content, you agree that your content: • Is based on your genuine experience. • Is accurate and not misleading. • Does not contain offensive, abusive, discriminatory, or unlawful material. • Does not infringe the rights of another person or organization. • Does not contain fraudulent, misleading, or deceptive information. • Does not promote illegal activities or unauthorized products or services. We reserve the right to review, reject, edit, or remove content that violates these Terms & Conditions or that we consider inappropriate. By submitting content to the Site, you grant Rucely a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and distribute that content for purposes related to operating and promoting our services. SOCIAL MEDIA AND THIRD-PARTY SERVICES The Site may contain links or integrations with third-party websites, social media platforms, payment providers, delivery services, or other external services. Your use of third-party services is subject to the terms and privacy policies of those third parties. Rucely is not responsible for the content, policies, availability, or practices of third-party websites or services. SITE MANAGEMENT We reserve the right, but are not obligated, to: • Monitor the Site for violations of these Terms & Conditions. • Restrict or terminate access to users who violate these Terms & Conditions. • Remove content that violates applicable laws or our policies. • Take appropriate action against fraudulent, abusive, or unauthorized activities. • Modify, suspend, or discontinue any part of the Site or its services when necessary. DISCLAIMER The Site and its services are provided on an "AS IS" and "AS AVAILABLE" basis to the extent permitted by applicable law. While we make reasonable efforts to keep the information on the Site accurate and up to date, we do not guarantee that the Site will always be error-free, uninterrupted, completely secure, or free from technical issues. We are not responsible for losses or damages resulting from circumstances beyond our reasonable control, including technical failures, internet interruptions, third-party service failures, or events outside our control. Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law. USER DATA We may maintain certain information and data that you provide through the Site for the purpose of operating, maintaining, and improving our services. Our collection and use of personal information are governed by our Privacy Policy . While we take reasonable measures to protect information stored on our systems, you are responsible for ensuring that information you provide to us is accurate and secure. ELECTRONIC COMMUNICATIONS By using the Site, submitting online forms, creating an account, or communicating with us electronically, you consent to receiving communications from us electronically. These communications may include order confirmations, delivery updates, customer service responses, policy updates, and other service-related notifications. You agree that electronic communications satisfy applicable requirements for written communications to the extent permitted by law. MISCELLANEOUS These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, and any other policies posted on the Site, constitute the agreement between you and Rucely regarding your use of the Site. If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law. Our failure to enforce any provision of these Terms & Conditions does not constitute a waiver of that provision or our right to enforce it later. CONTACT US If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the Site, please contact us: Email: info@rucely.com Phone: +971 50 646 5836 WhatsApp: +971 50 646 5836 Last Updated: 03-09-2026