Return & Refund Policy

At Rucely , we want you to be satisfied with your purchase. If you receive an item that is incorrect, damaged, or significantly different from its description, you may request a return in accordance with the conditions below. Please review this policy before placing an order. 1. When Can You Request a Return? A return may be requested in the following situations: Product Not as Described If the product you receive is significantly different from the product description or images shown on our website, you may contact us to request a return. Product Damaged Upon Delivery If your product arrives damaged due to delivery or handling, please contact us as soon as possible so that we can review the issue and arrange an appropriate solution. Change of Mind, Preference, or Size If you simply do not like the product, change your mind, or require a different size, the return may be accepted subject to the product being eligible for return and meeting our return conditions . Any applicable return or shipping charges for such returns will be communicated to you before the return is processed. 2. Return Request Period For products that arrive damaged, incorrect, or significantly different from their description, please contact us within 7 days of receiving your order . Requests submitted after this period may not be accepted. For other return requests, eligibility will depend on the product category and the applicable return conditions. 3. Return Conditions To be eligible for a return, the product must generally: • Be unused and in its original condition. • Include its original packaging, tags, labels, and accessories where applicable. • Not show signs of use, washing, damage, alteration, or contamination. • Be returned in a condition suitable for resale. We reserve the right to inspect returned products before approving a return or replacement. 4. Non-Returnable Products Certain products cannot be returned for hygiene, safety, or product-specific reasons. These may include: • Lingerie and undergarments • Swimwear and beachwear • Makeup and beauty products • Products that have been used • Products with removed or damaged tags • Products that are dirty, damaged, altered, or otherwise not in their original condition • Products without their original packaging, where the packaging is required for return Promotional, clearance, or sale items may also be non-returnable where this is clearly stated on the product page or at the time of purchase. 5. Home & Essential Products Where applicable, home and essential products cannot be returned after they have been opened, installed, assembled, dismantled, or otherwise used, unless the product is defective, damaged upon delivery, or incorrectly supplied. 6. Return Process To request a return, please contact Rucely through our available customer support channels and provide: • Your order number • The product you wish to return • The reason for the return • Photos or videos of the product, where relevant, particularly for damaged or incorrect items Our team will review your request and provide instructions regarding the return process. For approved returns, the product may be collected or returned according to the instructions provided by our customer support team. 7. Damaged, Incorrect, or Missing Items If you receive: • A damaged product • An incorrect product • A product that does not match its description • A missing item from your order please contact us within 7 days of delivery . We may request photographs, videos, or other information to verify the issue. Once the issue has been verified, Rucely may provide a replacement or another appropriate resolution, subject to product availability and the circumstances of the case. 8. Refunds Once an approved return has been received and inspected, we will notify you regarding the status of your refund. Where a refund is approved, the refundable amount will be calculated based on the amount actually paid for the returned item, after applying any applicable deductions. Original shipping or delivery charges may not be refundable unless the return is due to an error, damage, or other issue attributable to Rucely. Any applicable return or shipping costs will be communicated to you before the return is processed. 9. Discounts, Coupons, and Promotional Offers If a product was purchased using a coupon, discount, promotional offer, or other special pricing, the refund will be calculated based on the actual amount paid for the returned product , subject to the applicable terms of that promotion. Discounts or promotional benefits may not be reinstated after a return. 10. Refund Processing Approved refunds will be processed using the applicable refund method available for your order. The time required for the refunded amount to appear in your account may vary depending on the payment method or financial institution involved. 11. No Cash Refund Where Not Applicable Where the applicable refund method does not support a cash refund, Rucely may provide the approved refund through another applicable method. Any such method will be communicated to the customer during the return process. 12. Important Notes • A return request does not automatically mean that the return has been approved. • Products must meet the return conditions before a refund or replacement is issued. • Rucely reserves the right to reject returns that do not meet the conditions of this policy. • Return and refund decisions may depend on the nature and condition of the product. • This policy does not affect any rights or remedies that may apply under applicable law. 13. Contact Us For return, refund, or order-related assistance, please contact us: Email: info@rucely.com WhatsApp: +971 50 646 5836