Privacy Policy

At Rucely , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when you use our website and services. INFORMATION WE COLLECT We may collect the following information when you visit or use our website: Personal Information: Name, email address, phone number, billing address, shipping address, and other information you provide when creating an account, placing an order, or contacting us. Non-Personal Information: Browser type, device type, operating system, IP address, pages visited, and general browsing activity on our website. Order Information: Details about the products you purchase, order history, delivery information, and related transaction details. Payment Information: Payment information may be collected during a transaction through our secure payment service providers. We do not store your complete credit or debit card information on our servers . Payment information is processed through authorized and secure payment providers. HOW WE USE YOUR INFORMATION We may use your information for the following purposes: • To process and fulfill your orders, including shipping and delivery. • To communicate with you regarding your orders, payments, returns, or inquiries. • To provide customer support and respond to your requests. • To manage your account and improve your shopping experience. • To improve our website, products, services, and overall customer experience. • To detect and prevent fraudulent or unauthorized transactions. • To send promotional offers, newsletters, and updates if you have subscribed or agreed to receive them. • To comply with applicable legal and regulatory requirements. SHARING YOUR INFORMATION We do not sell or rent your personal information to third parties. We may share your information when necessary with: • Authorized service providers , including payment processors, delivery and shipping companies, hosting providers, and other partners who help us operate our business. • Service providers who assist us with customer support, website operations, analytics, or other legitimate business functions. • Government authorities or legal entities , when disclosure is required by applicable law or a valid legal request. These parties are expected to handle your information securely and only for the purposes for which it is provided. DATA PROTECTION We use reasonable technical and organizational security measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our website may use SSL (Secure Socket Layer) encryption to help protect information transmitted over the internet. Although we take reasonable measures to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure. COOKIES Rucely may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website usage, and provide relevant website functionality. You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website. USER RIGHTS Depending on applicable laws, you may have the right to: • Access the personal information we hold about you. • Request correction or updating of inaccurate or incomplete information. • Request deletion of your personal information, subject to applicable legal and business requirements. • Withdraw your consent for certain uses of your information. • Opt out of promotional or marketing communications at any time. To unsubscribe from promotional emails, you may use the unsubscribe option provided in the email or contact us using the details below. DATA RETENTION We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations. When information is no longer required, we may securely delete or anonymize it in accordance with our applicable policies and legal requirements. CHANGES TO THE PRIVACY POLICY We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information. CONTACT US If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: Email: info@rucely.com Phone: +971 50 646 5836 WhatsApp: +971 50 646 5836 Last Updated: 03-09-2026