FAQ

WHAT IS RUCELY? Rucely is an online shopping platform that makes it easy to purchase a wide range of products at attractive prices and with a focus on quality and value. CAN WE PURCHASE PRODUCTS FROM RUCELY IF WE ARE LIVING OUTSIDE THE GULF? Yes. Customers living outside the GULF may contact our Customer Care team before placing an order to confirm whether delivery service is available in their area and to check the applicable shipping charges. CAN WE ORDER BY PHONE? Yes, you can contact our Customer Care team by phone for assistance with your order. Customer Care: Tel: 99012311 Please contact our Customer Care team for the latest operating hours and assistance. CAN WE ORDER BY WHATSAPP? Yes. You can contact us through WhatsApp and send us the product picture or product code of the item you are interested in, along with your name, phone number, and location. Our team will assist you with processing your order. WhatsApp: +971 50 646 5836 WHAT ARE THE DELIVERY/SHIPPING CHARGES? Shipping charges may vary depending on your order, delivery location, and applicable shipping service Please contact our Customer Care team for the latest information regarding delivery charges and availability. DOES RUCELY USE A SECURE SERVER? Yes. Rucely uses security measures such as SSL (Secure Socket Layer) encryption to help protect your personal information while it is transmitted over the internet. For security reasons, we do not store your Credit/Debit Card information on our website. WHAT IS A DISCOUNT VOUCHER AND HOW CAN I MAKE USE OF IT? A discount voucher is a promotional code that may provide a discount on an eligible product or order. To use a valid discount voucher, enter the voucher code during the checkout process before completing your order. The applicable discount will be applied according to the terms and conditions of the voucher. DO YOU SHARE MY PERSONAL INFORMATION? We respect your privacy and handle your personal information in accordance with our Privacy Policy Personal information may be shared with relevant service providers, delivery partners, payment providers, or other authorized parties where necessary to process and fulfill your order and provide our services. PROMOTIONAL OFFERS If you have subscribed to receive newsletters, publications, promotional offers, or special deal alerts from Rucely, we may send you such information periodically. If you no longer wish to receive promotional communications, you may contact us and request to unsubscribe. Customer Care: Email: info@rucely.com WhatsApp: +971 50 646 5836